Dealership Mystery Shopping™

Has your experience with dealership mystery shopping generated as many questions about methodology as it has provided useful answers?  Does measuring seemingly arbitrary aspects of your business such as the cleanliness of the bathroom leave you wondering whether the results of your dealership mystery shopping program are really tied directly to sales success?  When you ask your dealership mystery shopping provider what your performance means, are they able to answer factually or do they have to offer only their opinion?

If you would rather focus on running your dealership instead of asking yourself these questions, then it is definitely time for you to learn more about the patent-pending Pied Piper Prospect Satisfaction Index® (PSI®) process.  Pied Piper PSI is simple to schedule for your dealerships, easy for your employees to use, and most importantly it is tried and proven to help dealerships turn more of their existing shoppers into buyers.

Go to www.piedpiperpsi.com for more details.

Pied Piper develops and runs sales & marketing programs to maximize performance of dealer networks.

Examples of Pied Piper programs:

• Prospect Satisfaction Index® (PSI®)"Mystery Shopping" to Turn More Shoppers into Buyers™.
  • In-Person
  • Internet/Email
  • Telephone
• Defector Diagnostic Survey™ to Learn to Keep More Customers.
• Retail Effectiveness Monitor® to Measure and Improve the Overall Customer Experience.
• Dealer Health Check™ to Measure, Diagnose and Improve the Overall Sales Effectiveness of Individual Dealerships.
• Dealer Performance Bonus Programs to Increase Manufacturer and Dealer Profitability while Paying for a Better Customer Experience.
• "Spin-to-Win" Sales Incentive Programs with Reloadable Debit Cards to Encourage Effective Salesperson/Dealership Behavior
• Other Examples: Facility Evaluation/Audit Programs to Encourage Facility Improvement and Upgrades, Pied Piper Purchase Funnel™, Lease Return Programs, Vehicle Delivery Programs, Co-op Advertising Programs, Point-of-Sales Kiosk Programs, Brand Image Element Leasing Programs, Best Practices and Management Consulting.

Go to www.piedpipermc.com for more details about Pied Piper Management Company LLC.